Important Links

 

FAQ

  • eModal
  • FIT Customer Payment Portal
    • Select this option when paying invoices and or prepaid LCL/OOG invoices.
    • Follow this link to process your invoices payment. https://pay.fitpev.com/en/login
  • Bank ACH or Wire (Only for amounts over $200)
    • Bank Name: BANK OF AMERICA
    • Beneficiary: Florida International Terminal, LLC
    • Account Number: 898102770615
    • ACH:  063100277
    • WIRE TRANSFERS ONLY:  026009593

Thank you…We appreciate your business.

To receive a quote for the handling of OOG cargo, please send a message to oog.lcl@fitpev.com. Please include in your message a description of the cargo, the dimensions of the cargo, and the weight of the cargo.

    

All details can be found in eModal. eModal allows you to lookup your container to see the latest information regarding availability, fees due, and much more.

Overview video of eModal. 

We strive to provide the fastest truck gate possible. The average dual transaction turn time, once checked in at FIT, in 2023 was 52 mins. The current truck turn time is posted on the FIT website. We will continue to make improvements to make sure you can get your cargo promptly.

We appreciate the payments made to FIT, but you will have to reach out directly to the line to have the line hold removed.

If the line is telling you they released it, but it still does not show correctly in the system, please reach out to “CS@fitpev.com” for further assistance.

There are multiple reasons why a driver might receive a trouble ticket. Some examples you can check with your broker:

  • The booking is not on file.
  • The vessel for that export has already sailed.
  • It is before the ERD (earliest receiving date) for that vessel.
  • Payments are due.
  • There is a line hold.
  • There is a customs hold.

For fee related trouble tickets please contact CS@fitpev.com.  For all other trouble tickets, please contact PR@fitpev.com 

Please contact the line to have them update the booking.

To check ERDs and LRDs, please visit the vessel schedule section in eModal.  This is found in the community portal section of the drop down menu. 

Please follow the link below to see how you create a container watch list in eModal.  This will provide you all information needed regarding container status and LFD. 

Container Watchlist

Please visit the vessel schedule section in eModal.  This is found in the community portal section of the drop down menu. 

You can also check the Port Everglades official vessel schedule page.  (Port of Everglades - Public View (broward.org))

The gate schedule will be available through eModal. 

Overview video of eModal. 

Please contact the line to have the booking rolled to the next vessel.

Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.

Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.

You need to contact the line directly for line fees and line holds.

Please check the empty return instruction section in eModal.  This will provide all information needed regarding empty returns. 

Please contact problemresolution@fitpev.com to check on empty container availability.

There are multiple hold types. Please identify your hold by contacting your broker or customs directly (Port Everglades/Fort Lauderdale, Florida - 5203 | U.S. Customs and Border Protection (cbp.gov)).

    • For a VACIS and USDA Holds
      • Please contact CS@fitpev.com to ensure it is on the inspection list.
    • For all Intensive Exams
    • For Fumigations
      • Condition of entry cargo
        • You may organize your fumigation at any fumigation warehouse in South Florida. A bonded truck driver must be utilized to move this cargo to the fumigation warehouse outside of Port Everglades.
        • If it is being done utilizing IWS, FIT will organize the move.
        • Please contact your fumigation warehouse of choosing to arrange the fumigation.
      • Bug Fumigation

For additional user training and FAQs, you can access our informational video library below:

Schedule an appointment through eModal. Overview of appointment booking

 

Need more help?

 

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